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Shipping and delivery

At Kiwi Picks, We ship to 5 countries and adding more in the future! USA, CANADA, UK, NEW ZEALAND & AUSTRALIA.

WRONG ADDRESS:

Contact us immediately by filling our contact us form if wrong address is entered. We will try to correct it but cannot guarantee since order may have shipped. We are not responsible if delivered to a wrong address entered by customer.

SHIPPING LIABILITY:

We cannot guarantee USPS shipping times -- they are only estimates

We are never responsible for USPS transit delays or mishaps (once it leaves our store - it's beyond our control)

We do not offer refunds or replacement order for USPS mishaps, buyer assumes risk

How do you ship packages?

Packages from our printing facility in USA will be shipped by USPS.

How long does shipping take?

3 to 5 Business days for us to print your item and double check that it’s perfect. Please do note that shipping takes 1-5 business days for USA. (Usually, USPS takes 1-5 days). 10-30 business days for Canada, UK, New Zealand and Australia. Shipping tracking is available.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says "no information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Returns & Exchanges policy

Cancellation of Order

At Kiwi Picks Store, you can easily cancel your orders until they are shipped. You must need to contact us within 2 hours of purchase. We ship out fast, most likely we have already started on it. As soon as shipping process has initiated, we will not be able to make any refunds or cancellations.

Refund Conditions

Customer satisfaction is our number one priority. If you tick any of following points then you could be eligible for the refunds:

– If you haven’t received the item within the maximum of 25 days duration [excludes 2 to 5 days of processing orders]

– In odd cases, you received the wrong product

No Refunds Available if:

– You have provided the wrong shipping address

– Delayed by a natural disasters whatsoever

Important - You can ask for refunds within 2 weeks after the guaranteed period for delivery (which is 25 days) has expired. You should do it by sending us a message using the Contact Us page.