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Terms of Use

Information about us: The website is operated by Kiwi Picks.  Kiwi Picks is a New Zealand owned online store, but ship orders to 176 countries worldwide.

Safety: The user is solely responsible for the safe use of our products and services. We assume no responsibility or liability for any claims arising out of the use or misuse of our products and services. Read and follow all instructions and safety information before you use it.

Shipping: During the checkout process, we will list your shipping options and costs. We currently offer a FREE shipping in the United States and for international orders. These FREE shipping are subject to change any time.

Returns: If you receive a faulty product or an item that is damaged upon arrival, please contact us immediately within 72 hours of receiving the item so that we can ensure that we meet our obligations to you under the Consumer Guarantees Act. For claims made after this time frame Kiwi Picks reserve the right to refuse your claims.

Please ensure that you have foreseen all possible options before returning the item to our warehouse.

Limitation of Liability: Kiwi Picks shall not be liable for any special or consequential damages that result from the use of this website or the use or misuse of our products, even if kiwi picks has been advised of the possibility of such damages. You agree to indemnify, defend, and hold us harmless from and against all losses, expenses, damages and costs, including attorneys’ fees.

Copyright: All pictures and descriptions on our website are managed by Kiwi Picks.

Our Support team will get back to resolve your problem within 12-24 hours. We accept refund requests within two weeks after placing the order. When you apply for refund, please provide detailed and grounded reasons. Please keep in mind that your request for a refund don’t contradict our Terms and Conditions.

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