Return Policy - Kiwi Picks

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Return Policy

The item I ordered arrived damaged, faulty or doesn’t work as intended

Please arrange to return the item to our warehouse for assessment. Once we have confirmed the damage or fault, it will be repaired or replaced free of charge.

For fast processing of your return, please ensure the following:
• You retain the original packaging.
• You accurately describe the fault or damage
• You attach clear photographs of the damage

Contact us to arrange a return.

I’ve had my item for a while, but it no longer works as described

If your item becomes faulty after a period of time, we will assist wherever possible to repair or replace your item. We are committed to protecting your rights under the Consumer Guarantees Act, and working with our suppliers to assist with warranty claims. Please note items that require repair or assessment by a 3rd party can take several weeks to be processed. The shipping for the return will also be at the cost of the buyer.

For the fast processing of your return, please ensure the following:
• You provide the original packaging (if you still have it)
• You accurately describe the fault or damage (this will ensure our repair agents can reproduce the fault or error)
• You attach clear photographs of the damage
• You provide any passwords (or remove passwords) that may be required to gain access and reproduce a fault

Contact us to arrange a return.

I’ve changed my mind and no longer want the item I ordered

If you’ve changed your mind you can return your item as long as it’s unopened, in mint condition and returned within 14 days of delivery. The shipping for the return will also be at the cost of the buyer. Once we’ve received the item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item.

Contact us  to arrange a return.

The item I received is not the item I ordered

Provided the item is unopened and in mint condition we’ll replace the item or provide a full refund. The shipping for the return will also be at the cost of the buyer. Please arrange to return the item to our warehouse for assessment.

Contact us to arrange a return.